HOSPITALITY MANAGEMENT

Our training consititutes various modules to aid the students.

Our Hospitality and What We Do?

Hospitality Management Industry is a broad category of fields within service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations
(servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, and human resources etc.).

Introduction To Hospitality Management & Customer Services

  • The Nature of the Hospitality Industry

  • The Tangible and Intangible Nature of the Hospitality Industry

  • Relationship between the Hospitality Industry and Tourism

  • Customer Service Basics & Qualities

  • Telephone & Email Etiquette

  • First Impression

Accommodation sector, Food and Beverages

  • Introduction to the Hotel Operations

  • Front Office Operations

  • Housekeeping Operations

  • The Nature of the Hospitality Industry

  • Menu Planning and Design, Food and Beverage Services and Kitchen Operations

  • Ambience of an Establishment

Role of Technology in Hospitality

  • The Importance of Employing Up-to- date Information Technology

  • The Ways Technological Changes Improve the Operational Efficiency of the Hospitality Industry for Customers, Tourists and Staff

  • The Property Management System (PMS) in Hotels

Call us today at +91 7348966665 or Email us at info@shahinstitute.in

shahi@Hospitality Management